Privacy Policy

Last updated: 29 September 2026

Who we are

This notice explains how Dongguan Ruitu Luggage Trading Co., Ltd. (“Goby”, “we”, “us”) handles personal information in connection with gobyluggage.com, customer enquiries and distribution enquiries.

Contact: service@gobyluggage.com
Phone: +86 18928290591
Address: Room 313, Building 1, No. 6, Wanjiang Chuangye Industrial Road, Wanjiang Street, Dongguan City, Guangdong Province, China.

Information collected

When you contact us, we collect the information you submit, such as your name, email address, phone number, subject and message. Distributor applications may also include your company, country, sales channels, website, purchasing range, products of interest and business plans. Optional fields do not need to be completed.

If you create an account or place an order, we process the account, billing, delivery, order and transaction information needed for that service. Payment services handle payment information under their own terms and privacy notices.

Website and form records may include your IP address, browser information, the page used, submission time and consent record. Our website uses cookies and similar technologies for functions such as sessions, shopping carts, account access and preferences. The live-chat service may also process chat content and technical information.

How we use information

  • Respond to enquiries and provide product or after-sales assistance.
  • Review distribution applications and discuss products, stock and potential cooperation.
  • Administer accounts, orders, payments and deliveries where applicable.
  • Protect the website, prevent spam and investigate technical problems.
  • Keep appropriate business records and meet applicable legal obligations.

Enquiry forms are stored in our website administration system for follow-up. Submitting an enquiry does not subscribe you to a marketing newsletter.

Legal grounds where applicable

Depending on the circumstances and applicable law, processing may be necessary to take steps you request before a contract, perform a contract, comply with a legal obligation, or pursue legitimate interests in responding to business enquiries and keeping the website secure. Where processing relies on consent, you can withdraw it by contacting us; withdrawal does not affect processing already carried out lawfully.

Access and service providers

Enquiry records are available to authorised website administrators. Hosting, website support, payment, delivery and communication providers may process information as needed to provide their services. The website uses tawk.to for live chat. Information may also be disclosed when required by law or necessary to address legal claims.

Links to WhatsApp, TikTok and other external platforms take you to services with their own privacy policies. Please review those policies before providing information.

International processing

Our company is based in China, and your enquiry may be accessed and handled there. Website and other service providers may process information in additional countries. Privacy protections can differ between countries. Contact us for information about the arrangements relevant to your enquiry and any safeguards required by applicable law.

Retention and security

How long information is needed depends on the enquiry, any continuing business relationship, order or support requirements, applicable record-keeping obligations and the need to resolve disputes. You can ask us to review or delete information using the contact details above, subject to any applicable retention requirements.

Access restrictions and website security measures help protect records. No online service can guarantee absolute security. Please do not include passwords, payment-card details or sensitive identity documents in enquiry forms.

Your choices and rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, restriction or portability of your personal information, object to certain processing, and withdraw consent. We may need to verify your identity before responding. You may also contact the relevant data protection authority, including the UK Information Commissioner’s Office or your EEA supervisory authority where applicable.

You can manage cookies through your browser settings; blocking essential cookies may affect account, cart or other website features. Contact us if you need help with a privacy request.

Children and updates

This website and its business enquiry forms are intended for adults. If you believe a child has submitted personal information, contact us so we can review it. We may update this notice as the website or our practices change; the date above identifies the latest version.