How can we help?
Find the right contact for product advice, an existing order or a wholesale partnership.
Email Customer CareChoosing your Goby
Need help comparing sizes, colours or features? Send us the model name and tell us how you plan to use your bag.
For cabin travel, check the selected product’s full external dimensions against your airline’s current baggage allowance.
Explore LuggageOrders & delivery
For an existing order, include your order number and the store or website where you purchased.
Before placing an order, ask our team to confirm delivery availability, shipping costs and estimated transit time for your destination.
Ask About an OrderWarranty, repairs & returns
Contact us with your model name, proof of purchase and a description of the issue. Photos can help our team understand the problem.
For purchases through a retailer or marketplace, contact the original seller for the applicable return process and purchase terms. Ask us about model-specific warranty coverage, repairs and replacement parts.
Contact After-Sales SupportWholesale & distribution
No minimum order quantity. Ready stock. Different styles in one container.
Tell us your country, sales channels and models of interest. Request current stock details and discuss a mixed-container selection with our team.
Send a Wholesale Enquiry